We like to consider our website quite comprehensive and contain as much information about our products and services as possible. However, there are still questions that we get on a daily basis. We’ve noted down the answers to the most frequently asked queries below.
How long will it take for my order to arrive?
The production of stainless steel metal cards differs from the normal offset paper printing process. Due to the complexity of the manufacturing process, our usual turn-around time to produce metal cards is a minimum of 3 weeks*. Production time may vary depending on the complexity of the job and the amount of printed colours required. All orders are shipped with reputable courier companies, or Australia Post. Deliveries to major cities within Australia may take approximately 2 to 3 working days*. Deliveries to WA and regional areas may take up to 7 working days*.
I need my cards next week - Is this possible?
Unfortunately, no. As mentioned above, it takes time to create the perfect metal card and we pride ourselves in producing the highest quality products. Due to the intricate nature of the production process, the amount of time taken to produce the cards can not be accelerated.
What is the minimum order for metal business cards, bottle opener cards, key tags and dog tags?
Our minimum order for all metal business cards, dog tags, key rings and bottle openers is 100. It is not possible to produce any less than this.
What is the minimum order for metal invitations?
Our minimum order for all metal invitations is 50 units.
What shape can I make my card?
We can cut almost any shape possible, as long as the size is within 85mm x 54mm. We do recommend smooth/round corners as the cards can become sharp. All shapes are subject to approval. If you require a custom sized card and shape, please request a quote here.
Can you print colours on my card?
Yes, silk screen colour printing is available on our stainless steel cards and products. If you require more than 4 spot colour printing on your metal card, please request a quote here.
Can I personalise each card with a different name or number?
We can personalise each card with sequential numbering, or personalise the card with individual names or other unique data. These extra finishes are perfect for VIP cards, membership cards or loyalty program cards. When configuring your order online, don't forget to select the drop-down in the card options for either 'Personalisation (Unique Names)' or 'Sequential Numbering'.
I don't have a design, can you help me out?
Yes! Here at metalcards.com.au we offer a superior graphic design service to help you achieve the perfect metal card. Our design service is only $50 inc gst and all you need to do is supply us with your card details and logo and one of our expert designers will take care of the rest. You will receive an artwork proof before your cards are sent to production. For more information, please visit our Design Service page. PLEASE NOTE: As our graphic designers spend valuable time working on each metal card design to ensure that every design is just right, please understand that all orders must be confirmed and paid for in full prior to the commencement of our free design service. Logo design is not included in our design service.
Do you use templates when designing metal business cards?
No way! As every business is individual, we will create a fresh and customised design to suit your business each and every time.
I only have a logo, is this considered finished final vector artwork?
It's great that you have your logo in vector format. However, unless you simply just require the logo on your card and nothing else, it is not considered finished vector artwork. If you are supplying your artwork, the file must be ready to produce. This means that the front and back of the artwork must be supplied exactly how you intend the artwork to be produced. If you require help with artwork setup, we offer a graphic deisgn service and we can design your card for you.
How do I set up my files for production?
Information on artwork setup can be found on our Artwork Setup page.
I have a question about your card finishing options?
Please give us a call on 1300 739 300 and we would be more than happy to answer any questions that you may have about our card and product finishing options.
Will the cards leave fingerprints or scratch?
Due to the nature of stainless steel, it is extremely difficult to eliminate all scratches and oils on the card surface. This is similar to stainless steel household appliances and other stainless steel products. While we do everything we can during the manufacturing process to minimise this, the amount that appears on the surface will depend on how the card is handled and on each person's finger oil.
* All average printing, production and dispatch times should serve as approximate guides only.